This Privacy Policy describes how SASTABUYS collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us.
1. Information We Collect
To process and fulfill your orders, we collect personal information that you provide directly to us, including:
- Contact details: Your name, phone number, delivery address, and email address.
- Order details: Purchased items, order history, delivery preferences, and payment confirmation status.
- Customer Support Records: Communications, feedback, or inquiry details sent to us via WhatsApp or Email.
2. How We Use Your Information
We use your personal data strictly for order execution, delivery logistics, and customer support:
- Fulfilling Orders: Processing purchases, dispatching parcels with courier partners, and sending SMS/WhatsApp status tracking updates.
- Customer Support: Assisting with delivery queries, open-box checks, exchanges, or returns.
- Fraud Prevention: Protecting our customers and business against fraudulent transactions or fake orders.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We share your information solely with trusted service providers required to complete your order:
- Courier Partners: TCS, Leopards, PostEx, M&P, and TRAX Express for doorstep parcel delivery.
- Payment Services: Payment confirmation providers (JazzCash, Easypaisa, or direct bank transfer verification).
4. Cookies & Website Analytics
We use basic cookies and local browser storage to power shopping cart functionality, preserve user session preferences, and analyze anonymized site traffic for performance improvements.
5. Contact Us About Your Privacy
If you have any questions about this Privacy Policy or wish to request data updates, please contact us:
Privacy & Data Support
Reach out directly to Sasta Buys support for data or privacy inquiries: